You may opt for:
Upon receiving your payment, we will take 1-2 working days to pack and dispatch your parcel to the local delivery service, Singpost.
After your parcel has been dispatched, the duration for the parcel to reach you normally takes 2-3 working days.
The price of postage includes handling fees.
All parcels will be mailed out to Singpost via Singpost Registered Postage. Thereafter, a Registered Article (RA) Number will be sent out to you.
For tracking of parcel, do visit https://www.singpost.com/ or call 1605.
Unless otherwise stated, free shipping applies to order with a minimum purchase of $80. For purchases below $80, the flat shipping rate is at $8. Alternatively, you may self-collect your items at our warehouse at 240 Macpherson Road, #05-04/05, Singapore 348574.
As parcels are mailed out via Registered Article from Singpost, we regret to inform that the delivery timings are uncontrollable by us.
ADDITIONAL DELIVERY CHARGES
1) BOUNCED PARCELS
Applicable on bounced parcels that are sent back to Dr. Young Singapore Office – a fee of $5 will be charged for redelivery purposes.
A bounced parcel happens when :
Redelivery Fee will not be applicable when :
2) DIGITAL PLATFORM CONTEST
Applicable on parcels that contained the prizes for a particular contest the winner (Customer) has participated.
All contest prizes are only for self-collection at the Dr. Young Singapore Office for verification purposes.
Should the winner not be free for collection, he/she may opt for :
We currently do not ship out of Singapore.
Products are strictly non-returnable once opened due to hygiene purposes.
For wrongly delivered items or products with defects, do not hesitate to drop us an email at firstname.lastname@example.org or call us at 65954000 and we will follow up from there on.